Business Improvement Group

To consider and make recommendations to the Passenger Transport Authority on issues in relation to performance management, culture change initiatives and Metro's Information Technology Strategy.
To have an overview of key corporate initiatives including Metro's Corporate Plan and Service Improvement Plans.
To initiate and receive reports on Value for Money reviews.
To consider MetroPlan and Review of MetroPlan documents.
To agree performance standards for monitoring and publication and to receive reports on performance against the defined service quality standards.
To monitor the implementation of Metro's Information Technology Strategy.
To report as necessary on these matters to the Authority.